Models, including Terminal Services for providers accessing NextGen through Remote Desktop. Flexibility can be taken to a new level by combining PowerMic™ Mobile with Dragon Medical One, allowing clinicians to access NextGen and speech recognition capabilities from virtually any workstation. Seamless, secure integration. NextGen can manage patients on your behalf or instruct your team on the usage of our intuitive dashboard and app. We handle patient enrolment, guiding each patient through the setup process. The NextGen team monitors your patients and communicates vital information to. For more than 46 years, NextGen Healthcare has designed and deployed solutions that empower our clients to transform healthcare. To date, our solutions have garnered many industry accolades, but we’re most proud that our work has helped improve the lives of patients and providers. Following the emergency due to the spread of the Covid-19 Coronavirus, we updated our NextGen 2020 program to allow it to run through Remote Desktop (RDP) sessions on VPN connections between users in remote working and corporate locations where the software is installed.
Start a new topicHow to resolve RDP resolution issues in Windows 7 with high resolution screen
Scott R Pulliam
![Log Log](https://nextgenuscorp.com/img/RDP%20services.jpg)
Hoping this might help another struggling sole.
Omnigraffle pro 6 5 3. Onboarding new high resolution Thinkpads with native screen resolution of 1920x1080. Decision was to rollback to Win 7 for easier system-wide maintenance. Unfortunately, our Remote Desktop application runs on Win Server 2008R2 at fixed 1600x900 and not DPI aware. RoyalTS worked flawlessly on Win 10 client but would not scale on the Thinkpad.
Finally, was able to debug the problem with screen resolution on the new Carbon Thinkpad. Ultimately, the RoyalTS did perform as it was supposed to but had important prerequisites. The first issue was recognizing that we had Windows 7 rather than Windows 10. Windows 7 did not ship with the correct scaling pieces: requires updates to scale correctly.
Requires Remote Desktop 8.1 protocol which is an update for Windows 7 though comes on Windows 8.1 and above.
- Install Windows 7 SP1 with all updates.
- Verify Remote Desktop ver. 8.1. See attached image.
Flawless 0 9 5. - Set windows client DPI appropriately. VERY important to NOT accept 'Windows XP style scaling' which can be the default. See attached image.
- Royal TS > File > Options > User Interface >User Interface > uncheck 'Disable display scaling on high DPI settings'.
That gave us the desired result as far as scaling on the Carbon Thinkpad. The Thinkpad is operating at resolution of 1920x1080 though Nextgen RDS client window is running in server's default 1600x900.
Hope this helps others with this issue.
Stefan Koell said over 3 years ago
Thanks for the detailed description, Scott. I really appreciate it. I've moved it to the Questions forum because the Ideas forum is primarily used for feature requests.
Regards,
Stefan
Stefan
1 Comment
Stefan Koell
Thanks for the detailed description, Scott. I really appreciate it. I've moved it to the Questions forum because the Ideas forum is primarily used for feature requests.
Regards,
Stefan
Stefan
WHY NEXTGEN?
NextGen is an award-winning IT solutions and services provider. NextGen utilizes a mixed model consisting of mission services and solution development to measurably improve customer’s organizational performance. NextGen is a fast-growing company that employs agile and mature processes in areas of innovation, research and development, program management, systems engineering, and technology commercialization. Current customers include the Department of Defense, Federal Government, and commercial companies.
CORE CAPABILITIES
Agile Software Development
and Integration
and Integration
Cybersecurity
Test and
Evaluation
Evaluation
Gateway Nextgen Citrix
Information
Management
Management
Modern Systems
Engineering
Engineering
Program Support and
Operations Management
Operations Management
NOW HIRING
Nextgen Remote Access
NextGen is rapidly growing and has continuous needs for talented systems/software engineers, IT professionals, operations support, and other corporate professionals. At NextGen, we place emphasis on recruiting top talent through competitive salaries, annual raises and performance bonuses, and excellent benefits. We provide an environment where you can be challenged professionally with opportunities to advance within the company. Click here to explore current opportunities at NextGen.